SECRET SHOPPER QUESTIONNAIRE
Restaurant
(Required)
HomeRun Fremantle
HomeRun Mount Hawthorn
Sitan House
Date
(Required)
DD slash MM slash YYYY
Time Entered Restaurant
(Required)
Hours
:
Minutes
AM
PM
AM/PM
Was Music Playing?
(Required)
Yes
No
Don't Know
Were Restaurant Lights On?
(Required)
Yes
No
Don't Know
Was a staff member at the counter or serving?
(Required)
Yes
No
Don't Know
Did a staff member welcome you?
(Required)
Yes
No
Don't Know
Did a staff member say 'God Morning/Afternoon/Evening'?
Were you given a menu?
(Required)
Yes
No
Don't Know
Secret Shopper - Look through the menu for 5 minutes, then answer the next question
Was your table clean?
(Required)
Yes
No
Don't Know
Was the restaurant temperature comfortable ?
(Required)
Yes
No
Don't Know
Was the restaurant too hot or Too cold ?
Too Hot
Too Cold
Did the waiter ask if you needed any help with the menu?
(Required)
Yes
No
Don't Know
Did the waiter answer you questions about the menu clearly?
Yes
No
Don't Know
Was your meal served within 10 minutes?
(Required)
Yes
No
Don't Know
Whilst you were eating your meal, did the waiter ask if everything was OK?
(Required)
Yes
No
Don't Know
When you had finished your meal, did the waiter ask if you needed anything else?
(Required)
Yes
No
Don't Know
Did the waiter ask if you enjoyed your meal?
(Required)
Yes
No
Don't Know
As you left the restaurant did any staff say goodbye??
(Required)
Yes
No
Don't Know
Or any other polite farewell
Any other comments or recommendations
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